Return & Refund Policy

Effective Date: 15/10/2025

At Larvacean, we want you to love your new bag. If you are not entirely satisfied with your purchase, we’re here to help with a straightforward return process.

1. 30-Day Return Window

You have 30 calendar days from the date your order is marked as “Delivered” to request a return. Requests made after this window are generally not eligible for a refund.

2. Eligibility Requirements

To ensure a successful return, your bag must meet the following criteria:

• Condition: Unused, unwashed, and in its original condition.
• Packaging: Must include all original dust bags, tags, and internal stuffing to maintain the bag’s shape.
• Cleanliness: Free of odors (perfume, smoke), pet hair, or any signs of wear.
• Non-Returnable: Final sale items and gift cards are not eligible for return.

3. Return Shipping Fees

Shipping responsibility is determined by the reason for return:

• Defective/Wrong Item: Larvacean covers the cost. We will provide a prepaid shipping label.
• Change of Mind/Wrong Color: The customer is responsible for the return shipping costs.

4. How to Start a Return

1. Email us at support@larvacean.com with your Order Number.
2. Wait for our team to review your request (usually within 24–48 hours).
3. Once approved, we will provide a Return Authorization and the correct return address.
4. Securely package the bag to prevent crushing during transit and ship it back to us.

5. Refunds & Processing

• Method: Refunds are issued to the original payment method.
• Timeline: Once received and inspected, refunds are processed within 3–7 business days.
• Deductions: Original shipping fees ($6.99) are non-refundable.

6. Damaged or Incorrect Items

If your bag arrives damaged, you must notify us within 48 hours of delivery. Please provide clear photos of the damage and the shipping label to expedite your replacement or refund.

7. Contact Us